Location: Texas, USA (Hybrid or On-site preferred; Remote considered for the right candidate)
Job Type: Full-Time
Department: IT / Enterprise Applications
Start Date: ASAP
We are seeking a skilled and proactive ServiceNow Administrator/Developer to join our growing IT team in Texas. In this role, you'll be responsible for the configuration, development, and maintenance of the ServiceNow platform. You'll work closely with cross-functional teams to automate processes, build workflows, and ensure platform stability and scalability.
Key ResponsibilitiesConfigure and customize ServiceNow modules (e.g., ITSM, ITOM, CMDB, HRSD, etc.)
Develop custom applications and workflows using ServiceNow Studio and scripting (JavaScript)
Manage incident, request, change, and problem management workflows
Administer and maintain the ServiceNow platform, including user/group/role configurations
Integrate ServiceNow with other internal and third-party systems via APIs and web services
Ensure the platform is secure, scalable, and aligned with best practices
Monitor system performance and troubleshoot issues
Support upgrades and patching of the platform
Generate reports and dashboards for stakeholders
Document configurations, procedures, and changes in accordance with ITIL standards
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