Live Chat Representative Job at TEC accutite, South San Francisco, CA

VFNxOGVSb29xNmdkS200aFlHckJjWk9FUFE9PQ==
  • TEC accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.


We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors, Remote job,

Similar Jobs

Amazon Data Services, Inc.

Data Center Physical Security Specialist , Amazon Data Services, Inc., DCC Communities Job at Amazon Data Services, Inc.

 ...DESCRIPTION AWS Infrastructure Physical Security Team is looking for a Data Center Security Specialist with experience working in critical infrastructure installations, ideally data centers. As a Data Center Security Specialist you will be tasked with driving operational... 

Bournewood Health Systems

Human Resources Coordinator (Onsite) Job at Bournewood Health Systems

 ...are seeking a Human Resources Coordinator to join our team. In this entry-level role, you will manage all administrative functions of the Human Resources department. You will coordinate with other HR team members to manage offers, onboarding, and orientation processes,... 

AQUA BLUE POOLS

Luxury Pool Maintenance Technician Job at AQUA BLUE POOLS

 ...Luxury Pool Maintenance Technician Grow with Aqua Blue Pools! Dive Into a Rewarding Career & Join Our Family! $18-$22 per hour | No Experience Needed We'll Train You! Why Choose Aqua Blue Pools? Competitive Pay & Raises: Earn $18-$22/hour with clear paths... 

NES Fircroft

Piping Designer II Job at NES Fircroft

The Piping Designer II will be responsible for developing and modifying piping designs and models to support planning, fabrication, and construction activities for industrial projects. This role requires proficiency in piping design software, strong attention to detail,... 

DUB-L-EE CONSTRUCTION

Customer Service Representative- PT/FT (remote) Job at DUB-L-EE CONSTRUCTION

 ...for excellence. This role is a fully remote, work from home position. Main Duties:...  ...incoming telephone calls are answered in a timely and professional manner. Handle...  ...friendly, personable manner. Able to work as part of a team and as an individual....