Job Description

ABOUT RINSE

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, Austin, Dallas, Seattle, New York, New Jersey, Boston and Toronto. We have created a differentiated service our customers love, and a business model where the economics actually work.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.

ABOUT THE ROLE

Rinse is seeking a reliable, detail-oriented Dry Cleaning Attendant with strong customer service skills and experience in garment care, stain removal, pressing and clothing assembly. Familiarity with POS or invoicing systems, tech proficiency, excellent communication skills and coachability are highly preferred.

• Inspect, sort, and tag garments with accuracy and attention to detail
• Use POS, invoicing, and internal data-tracking systems to mark in and manage individual work items
• If possessing related experience: spot-treat stained garments and pressing items with accuracy with a focus on quality control at every stage of the process
• Assemble garments after cleaning, verifying order completeness and accuracy
• Maintain a clean, organized, and safe workspace
• Provide exceptional customer service, addressing questions or concerns with professionalism and empathy
• Follow all safety guidelines and company policies

AS THE IDEAL CANDIDATE, YOU HAVE…

• Strong customer service orientation and attention to detail required
• Experience with POS systems, invoicing platforms, and data-tracking tools preferred
• Excellent communication skills and ability to collaborate effectively
• Coachable, open to feedback, and eager to learn and grow within the company
• Prior experience in dry cleaning or laundry services preferred
• Ability to stand for long periods and lift up to 50 lbs
• Access to a personal smartphone and ability to use a proprietary app
• Willingness to work flexible hours, including weekends if needed

WHY WORK AT RINSE…

• Competitive pay based on experience
• Health benefits (Medical, Dental, and Vision for full-time employees)
• 401k with employer match
• Paid leave
• Paid training and opportunities for growth
• Friendly and supportive work environment
• Rinse credit towards any Rinse-provided services

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